Misuse of our content
What is happening:
A website is currently online pretending to be a Heinen Delfts Blauw webshop, offering our products at extremely high discounts. The website in question is NOT affiliated with Heinen Delfts Blauw.
We would like to inform our customers and visitors that this website is using our product photos and product descriptions without our permission. We are taking appropriate action.
In addition, we have no insight into what happens when someone places an order through this website, but we strongly suspect that customers will not receive the products they have ordered. Based on the information currently available, we have identified several warning signs that may indicate fraudulent or misleading commercial practices, including:
- Unrealistically low prices;
- Use of an invalid email address as the contact address;
- Displaying incorrect address details;
- Use of images and text taken from our original website;
- Limited and unusual payment options.
We therefore advise consumers to be extra cautious when ordering from questionable websites and to always carefully check the reliability of a webshop before making a purchase.
For official information, authentic products and communication, please only use the official channels of Heinen Delfts Blauw.
Contact
Information for affected customers
If you have placed an order through the fraudulent webshop, we are very sorry that we are unable to assist you directly. We recommend taking the following steps:
1. Report the fraud to the police immediately as a victim of online fraud.
You can file a report online via:
[www.politie.nl/aangifte-of-melding-doen](http://www.politie.nl/aangifte-of-melding-doen)
Select “Ik ben opgelicht” → “Via online aan- of verkopen”.
2. Contact your bank or credit card provider immediately.
Ask whether the payment can be reversed or refunded through a chargeback. Please do this as soon as possible, as banks and credit card providers may have specific time limits. Make sure to mention that you are the victim of a fraudulent webshop.
3. Keep all evidence: payment confirmations, emails and screenshots.
4. Report the situation to the Fraudehelpdesk.
They can provide personal advice on the next steps to take:
[www.fraudehelpdesk.nl](http://www.fraudehelpdesk.nl) | Tel: +31 (0)88 – 786 73 72
5. Report it to ACM ConsuWijzer.
Via [www.consuwijzer.nl](http://www.consuwijzer.nl), you can submit a report so that the relevant authorities are also made aware of the situation.
We are doing everything we can to have this website taken offline as soon as possible and have already taken official action.
We sincerely regret that our customers have been affected by this type of fraud.
We wish you every success in recovering your money and hope to welcome you as a customer through our official webshop in the future.
Kind regards,
Customer Service
Heinen Delfts Blauw
support@heinendelftsblauw.nl
Police Report
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